FAQ

How Can I Make a Purchase?

Shopping with Haider Ali Tiwana is simple and seamless:

  1. Explore our curated collection on the website.

  2. Once you've found your desired piece, select your size and click on the ‘ADD TO CART’ button.

  3. Review your selections by clicking on the ‘SHOPPING CART’ link at the top of the page. You can adjust quantities or remove items before proceeding.

  4. When you're ready, hit ‘PROCEED TO PURCHASE’ to finalize your order.

  5. After placing your order, our team will reach out to confirm the payment option, including details for bank transfer.

What Payment Methods Are Accepted?

Currently, we offer Bank Transfer as the exclusive payment method. Once your order is placed, our team will provide you with the necessary details to complete the payment.

How Long Does Delivery Take and What Are the Costs?

  • Orders within Lahore will typically be delivered in 1-2 working days.

  • Orders outside Lahore can take up to 3-4 days.

Shipping costs vary based on your location and the weight of the items in your order. You’ll receive the exact shipping charge via WhatsApp once the checkout process is complete.

For out-of-stock items, we will contact you directly through WhatsApp to keep you informed and discuss possible alternatives.

Can I Modify or Cancel My Order After Placing It?

You can request to cancel, change sizes, or modify your order as long as the package hasn’t been handed over for delivery. Simply reach out to our customer care team via WhatsApp or Email for assistance.

Please note that once the items are dispatched, we are unable to cancel or change the order.

How Do I Track My Order?

Once your order is confirmed, you’ll receive a unique order number. You can use this number to track the status of your order by reaching out to our customer support team.

Why Do I Need to Complete the Payment and Share a Screenshot for Bank Transfer Orders?

To ensure your order is processed smoothly and quickly, we require customers to make the payment promptly and share a screenshot as proof. This helps us verify your payment and get your order on its way without delay.

What If I Forget to Make the Payment or Share the Screenshot?

If the payment is missed or the screenshot isn’t shared, it may delay the processing of your order. Unfortunately, we cannot proceed with your order until we receive confirmation of payment. Please ensure both steps are completed to avoid delays.

How Can I Ensure a Smooth Order Delivery with Bank Transfer Payments?

To guarantee a prompt delivery process:

  1. Make your bank transfer promptly after receiving the payment details.

  2. Capture a clear screenshot of your transaction or payment receipt.

  3. Share the screenshot or receipt via WhatsApp, Email, or the platform provided during checkout.

Following these steps will allow us to verify your payment and ship your order without delay.